Вопрос школьника
Match the complaints with the apologies and say them. – Сопоставьте жалобы и извинения и произнесите их.
1. Excuse me, there’s a mistake in this bill
Ответ от учителя
.
— I’m sorry about that. Let me take a look and see if I can fix it for you.
2. I’m sorry, I’m running late for our meeting.
— No problem, I understand. We can reschedule if necessary.
3. I apologize for the inconvenience, but we are experiencing some technical difficulties.
— Thank you for letting me know. I appreciate your honesty and will wait patiently for the issue to be resolved.
4. I’m sorry, but we are currently out of stock of that item.
— That’s disappointing, but I understand. Do you have any suggestions for a similar product?
5. I’m sorry, but we cannot offer a refund for this item.
— I understand your policy, but I am still disappointed. Is there anything else you can do to help me?
